Alma Air Bus Ltd ("we", "us" or "our") is committed to protecting your privacy. This policy explains what we collect and how we use it when you travel with us or use our website.
1. Information We Collect
When you book a trip with Alma Air Bus, we collect the personal details needed to complete and manage your journey. This includes your full name, national ID or passport number, phone number, and (optionally) your email address. We also collect the trip details you select, such as route, travel date, departure time and seat number.
2. How We Use Your Information
We use your information to confirm your booking, assign your seat, contact you about your journey, and provide customer support. Payment information provided through M-PESA is processed and verified separately; we do not store your banking or card details.
3. Sharing Your Information
We do not sell your personal information. We share only the details necessary with our team and service providers to deliver your booked service, and we may share information where required by law or to protect the safety of our passengers and staff.
4. Data Security
We take reasonable measures to protect your personal information against loss, misuse and unauthorized access. While no method of transmission over the internet or mobile networks is completely secure, we work hard to keep your details safe.
5. Your Rights
You may contact us at any time to review, update or request deletion of the personal information we hold about you. You can reach us via our contact page or on WhatsApp.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you. Please review this page periodically.
Need to get in touch about your data or this policy? Reach our team via our contact page or on WhatsApp.